Refund policy

Because ArkXFragrance products are independently filled personal-use fragrance decants, all sales are final. We do not accept cancellations, returns, refunds, or exchanges, except where required by law.

If your order arrives damaged or leaking, contact arkxfragrance@gmail.com within 48 hours of delivery. Include your order number and one clear, continuous video showing the unopened shipping package, the shipping label, all packaging materials, and the damaged or leaking item. Photographs may be requested as additional evidence.

Approved transit-damage claims will receive a replacement of the affected item when stock is available. If the same fragrance or size is unavailable, ArkXFragrance will contact you with an appropriate replacement option. Approved damage claims do not receive cash refunds. ArkXFragrance may deny claims with incomplete evidence, evidence recorded after the package was opened or discarded, normal cosmetic variation, or damage caused after delivery.

Nothing in this policy limits rights that cannot legally be excluded.