Refund policy

Because ArkXFragrance products are independently filled personal-use fragrance decants, all sales are final. We do not accept returns or exchanges for preference changes after an order has shipped, except where required by law.

If your order arrives damaged, leaking, or incorrect, contact arkxfragrance@gmail.com within 48 hours of delivery. Include your order number and clear photographs of the shipping package, shipping label, packaging materials, and affected item. Please keep the package and its contents until the claim is resolved. A short video may be requested only when photographs do not clearly show the issue.

Approved claims will receive a replacement of the affected item when stock is available. If the same fragrance or size is unavailable, ArkXFragrance will offer an appropriate replacement, store credit, or a refund for the affected item.

Claims may be declined when the available evidence cannot reasonably verify transit damage, when the item has been used beyond what is needed to inspect it, or when damage occurred after delivery. Normal cosmetic variation that does not affect the fragrance or atomizer function is not considered damage.

Nothing in this policy limits rights that cannot legally be excluded.